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Volunteer Training
Volunteers Overseas
Cultural Intelligence for the 21st Century
 
Looking at the different dimensions of culture:
 
'Very interesting!! I can immediately see differences, contrasts and how these can affect understanding.'
 
'Made me aware of the deeper levels of issues that I need to think about before entering into a cross-cultural situation.'
 
Looking at Identity and culture:
 
This has made me 'think carefully before making assumptions and judgments.'
 
'Realising it's not just the visible things - but how much deeper culture goes.'
 
How will this be useful:
 
'This will help me help my clients who are expanding into different cultures'
 
'I will use this to develop the Race Forum and encourage others to have this training.'

One to one coaching on Cultural Intelligence:

 

Catherine: Library Manager

 

I feel better equipped now to deal with situations of cross-cultural contact. I analyze myself more and if a misunderstanding occurs I try to see the situation from the other person's point of view as well as from my own.

 

I have learned that there is no right or wrong way of doing things, only different ways based on one's culture. It is important to look at others in the context of their culture.

 

I found the coaching experience rewarding and more useful than a traditional workshop or lecture as I felt involved and challenged from the start.

 

 

Youth Group trip to Rwanda

 

Glasgow Housing Association - staff training

 

What are the most important things you have learnt from the workshop? 

 
How my identity is rooted in my culture.
How a sense of belonging/sense of uniqueness affects one's ability to integrate into another culture.
The difference between establishing and judging differences.
The difference between my invisible and visible identity.
That stereotyping can be destructive.
To be aware of where people are coming from ie their own cultural background.
To appreciate my uniqueness.
Be open to other people's cultures and beliefs.
Culture doesn't mean right or wrong, just different.
 
What difference does this make to how you view people from another culture?
 
It has made me aware that other cultures are not wrong but different and that people coming to Glasgow may need additional support.
 
How has the workshop helped you to recognise and deal with possible cross-cultural situations?
 
It has given me a deeper knowledge of how different cultures can be and as a result I'd be more patient.
It has helped me to understand that people are often vulnerable.