Aletheia Consultants
culture | identity | communication
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Service Providers    
Service providers and customer service staff often  deal with people in emotionally charged situations which can easily escalate when another culture is added to the mix.
  
Even with the best intentions we all have to deal with our own cultural reactions to those who are different from us. This training will help increase awareness of the depth and value of cultural difference.
 
 
 
Customer facing staff
 
How we interact with people in various situations is determined by our culture. This training will highlight how other cultures have developed their own situational behaviours and how we can overcome our negative response when we come into contact with what we consider 'unacceptable' behaviour. This will help customer facing staff deal with customers from another culture in a way that respects their culture and yet is appropriate for this culture as well.
 
Management and staff support
 
Your customer facing staff are your greatest asset. This training will help you become more aware of how you can help them deal with the issue of cross-cultural contact in a supportive and non-threatening way.

 
 
Cross-cultural coaching has helped me when dealing with customers (and thus when helping my staff deal with customers) in two ways: with foreign customers I'm more patient, I try to adapt my English appropriately; with locals I'm able to accept that they make assumptions about me.
Catherine: Library Manager - A French national working in Scotland.